Healthcare
Manufacturing
Hospitality & Travel
Manager Enablement
Performance Reviews
Employee Experience
WHY MACORVA
100% Quality Assurance Coverage
Unlike traditional call scoring methods, our AI analyzes every customer interaction. This provides comprehensive quality assurance, identifies trends, and highlights areas needing improvement, ensuring nothing slips through the cracks.
Real-time Performance Insights
Get instant feedback on agent performance and call outcomes. Our AI analyzes calls as they happen, providing immediate insights. This real-time data allows managers to address issues quickly and recognize excellent service on the spot.
Targeted Coaching Opportunities
Identify specific areas for improvement with AI-generated insights. Our system pinpoints strengths and weaknesses in each call. This targeted approach helps managers provide focused, effective coaching to enhance agent skills and performance.
Integrated Performance Evaluation
Call scorecard data automatically integrates with AI Agent Scorecards, providing a holistic view of agent performance. This comprehensive evaluation helps identify top performers, recognize improvement areas, and streamline performance reviews.
Focus on High-impact Interactions
Prioritize human review for the most critical calls. Our AI flags interactions that need immediate attention or further analysis. This smart filtering allows your team to concentrate on calls that truly matter, maximizing the impact of your quality assurance efforts.
Automated Scorecards for Every Agent
Provide agents and their managers with regular, comprehensive performance summaries. Our system automatically generates weekly or monthly scorecards for each agent. These AI-powered reports offer a clear view of individual performance trends and areas for improvement.
