Refine Your Digital Customer Experience with Macorva’s Feedback & Analytics Software

macorva digital cx platform dashboard

Accelerate
Customer Acquisition

Attract and convert more customers with personalized, frictionless digital experiences

Deliver Rapid
Customer Service

Quickly pinpoint and proactively resolve customer pain points with AI-generated insight

Optimize Operational
Efficiency

Streamline customer interactions and empower self-service with AI-driven recommendations

Omnipresent Feedback Capture for Deep Understanding

Macorva makes gathering rich customer insights effortless at every digital touchpoint. Our intuitive, mobile-first surveys with tappable attributes generate descriptive feedback from an unparalleled 98% of customers, giving you a 360-degree view of their needs and preferences. AI pinpoints urgent issues for immediate, decisive action. With Macorva, you can:

Seamlessly integrate surveys across all your digital channels
Capture in-depth, qualitative feedback from 99%+ of responses
Proactively address critical issues with AI-powered response analysis
Map the customer journey for comprehensive insights

macorva cx-omnipresent feedback dashboard

Unlock Actionable Insights with Unrivaled AI-powered Analytics

Macorva's AI-powered analytics engine reveals the highest-impact improvement areas to close experience gaps effectively. Our intuitive dashboards surface trends, uncover hidden patterns, and proactively suggest next steps, enabling data-driven decision-making. With Macorva, you can:

Understand the core drivers of customer satisfaction and dissatisfaction
Analyze customer behavior across touchpoints for a holistic view
Create custom dashboards in minutes without coding or consultants
Continuously monitor, optimize, and elevate the digital experience

Empower Smart Customer Self-Service and Frictionless Journeys

Macorva guides customers to find solutions independently, saving operational costs while boosting satisfaction. Our AI identifies friction points and proactively provides tailored resources, deflecting support inquiries and creating seamless experiences. AI-generated response plans equip support teams with personalized scripts, ensuring effective customer interactions for every survey. With Macorva, you can:

Uncover common pain points and FAQs through AI-powered analysis
Deliver anticipatory, AI-driven guidance and resources to customers
Dramatically reduce support volume with robust self-service options
Provide targeted, real-time assistance with AI-generated scripts

Launch New Experiences with Data-driven Confidence

Macorva empowers you to innovate and launch digital experiences with unparalleled confidence. Test new features, products, or messages, capturing qualitative and quantitative customer feedback. AI-generated reports deliver insights directly to stakeholders via Slack and Teams for data-driven decision making. With Macorva, you can:

Validate new ideas and concepts with real-world customer feedback
Accurately measure the impact of digital experience improvements
Streamline decision-making with AI-generated reports and seamless integrations that fit into your existing workflows
Achieve an agile, iterative approach to your digital customer experience