Healthcare
Manufacturing
Hospitality & Travel
Manager Enablement
Performance Reviews
WHY MACORVA
Hospitality & Travel Solutions
Create memorable guest
& traveler experiences
& traveler experiences
Hospitality & Travel Solutions
Create memorable guest & traveler experiences
Macorva's Hospitality & Travel solutions transform guest experience management with AI-powered insights. Our platform seamlessly integrates guest feedback with employee performance, creating a closed-loop system that drives continuous improvement. Unlike traditional CX tools, Macorva's AI analyzes 100% of feedback, ensuring no valuable insight is missed.
Drive measurable success from every brand interaction
- Increase guest satisfaction and brand loyalty
- Enhance staff performance and retention rates
- Streamline daily operations and service delivery
- Address guest concerns quickly and reduce service disruptions
Investing in your employee experience pays off
“Macorva won our scorecard by a landslide due to their one-of-a-kind Radiant AI action planning. It is truly a game-changer. Our managers have been able to get results and take action immediately.”
Latoya Atwell-Williams | VP, Corporate HR and L&D
Transform Every Data Point into Actionable Intelligence
Macorva's AI goes beyond basic sentiment analysis, diving deep into every guest interaction. Our tappable attribute surveys achieve a 99%+ descriptive feedback rate, providing richer data than traditional methods. With our advanced AI, you can:
- Analyze 100% of guest feedback, including open-ended responses
- Automatically categorize and prioritize feedback for swift action
- Receive AI-generated daily, weekly, and monthly reports via email, Slack, and Teams
- Predict potential CX issues before they occur, allowing proactive management
Employee Development Built on Insightful Performance Feedback
Equip your hospitality and travel organization with detailed performance insights that help employees deliver outstanding service. Macorva’s platform integrates guest feedback with employee performance data, enabling smarter decisions and better guest outcomes.
- Generate unbiased AI-driven reviews using CX data, 360 feedback, and operational metrics
- Automatically create development plans from employee strengths and areas for growth
- Identify high-potential employees and future leaders with AI analysis
- Real-time coaching suggestions to help managers develop their teams
Employee
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Employee
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Customer
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Customer
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Manager
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Manager
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Optimize Your Hospitality & Travel Services
Personalized Guest Journeys
Use AI-analyzed preferences to tailor services down to individual guest level
Targeted Employee Development
Identify skill gaps and provide personalized training recommendations
Rapid Service Recovery Route urgent feedback and operational issues to the right teams for quick resolution
Automated Reputation Management
Use AI to prompt satisfied guests for reviews and flag negative feedback
CX-Driven Revenue Growth Spot revenue enhancement opportunities by analyzing guest preferences and feedback
Enhanced Guest Communication
Automatically develop and implement effective guest communication plans
Use AI surveys to reveal actionable insights and emerging trends
Equip frontline employees with AI-powered performance insights
Deliver unmatched guest satisfaction & operational efficiency
Discover the AI Advantage in your guest services. Book a demo to experience the benefits firsthand.Ready for an instant demo?
Discover a modern and robust feedback platform that makes experience management effortless.
