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RADIANT AI PERFORMANCE MANAGEMENT

Generate resources automatically. Radiant AI enables managers to spend less time on documentation and more time on strategy and action.

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MACORVA EX

Improve employee engagement and retention by turning feedback into personalized insights and growth plans.

MACORVA CX

Understand and improve every step of the customer journey with adaptive insights and feedback tools.

MACORVA MX

Equip managers with AI-powered coaching to guide reviews, development, and goal alignment.
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MACORVA PLATFORM

Tap into the power of a modern AI-driven experience platform
See Overview
INDUSTRIES

icons8-customer-support-384Contact Centers

HealthcareHealthcare

ManufacturingManufacturing

HospitalityHospitality & Travel

POPULAR USE CASES

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icons8-ask-question-500Customer Service

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enterprise-icon-3Performance Reviews

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Resource Library
Explore our product videos, customer stories, helpful guides, and more.

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KNOWLEDGE CENTER

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PRODUCT SPOTLIGHT
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Instant Demos
Solution Briefs

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Macorva-Logo-Icon-SquareWHY MACORVA

Macorva is more than just a feedback platform. We are a tool for change, helping businesses enhance their performance, employee engagement, and customer satisfaction.
Learn More
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Contact Center Experience Solutions

Turn every customer
interaction into a
success story

See AI in Action
Speak with an expert
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Contact Center Experience Solutions

Turn every customer interaction into a success story

See AI in Action
Speak with an Expert
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Enhance your contact center operations with AI-driven insights and automation. Our platform analyzes 100% of customer interactions, providing real-time feedback and performance metrics. By seamlessly integrating CX data with operational insights, you can achieve improved service quality and efficiency.

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See real results and drive success

  • Achieve 100% QA coverage with AI analysis of all interactions
  • Deliver actionable insights directly to operational teams
  • Optimize agent performance with personalized AI coaching
  • Improve customer communication with AI-generated scripts

Macorva's Unique Advantages

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AI-powered Insights
Analyze every customer interaction with our advanced AI. Gain deep insights into sentiment, performance, and key moments without manual review.
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Real-time Adaptability
Respond instantly to customer needs with AI-detected alerts. Implement AI-generated response plans for effective and consistent communication.
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Automated Agent Coaching
Deliver personalized AI-generated scorecards to agents weekly. Integrate feedback seamlessly into operations for continuous improvement.
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Integrate Across Channels
Seamlessly integrate feedback from IVR, CCaaS, email, SMS, and web. Empower operations to act on feedback without manual reporting.
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Investing in your employee experience pays off

10x faster setup than traditional tools
99% responses get qualitative insights
50% Less time spent on admin tasks

Transform calls into customer satisfaction

Learn about Macorva Call Insights
Next-Gen CX Analytics

From Interaction to Insight in Real-time

Macorva's AI goes beyond traditional analytics, offering a new level of understanding. Our system analyzes every customer interaction, providing insights that were previously impossible to achieve at scale. This comprehensive approach transforms how you view and improve your contact center operations.

  • Analyze 100% of calls for sentiment, performance, and key moments.
  • Manage your online reputation proactively with AI-powered reviews.
  • Automatically detect and address responses needing attention.
  • Create custom dashboards with zero coding required.
Watch the Explainer Video
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Seamless Integration for Immediate Impact

Drive Daily Decisions from Your CX Insights

Macorva breaks down the barriers between CX data and operational action. Our platform ensures that insights reach the right people at the right time, without the need for complex report writing or manual distribution. This seamless integration allows for rapid response and continuous improvement.

  • Deliver AI-generated reports directly to relevant teams.
  • Integrate with Slack and Teams for real-time updates.
  • Automatically provide agents with performance scorecards.
  • Offer managers on-demand coaching insights powered by AI.
View Sample Reports
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TOUCH

Employee

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

Employee

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

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TOUCH

Customer

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

Customer

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

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Manager

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

Manager

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

Real-World Applications

Optimize Your Contact Center Operations

blue-headset-icon Automate Quality Assurance Achieve 100% QA coverage with AI analysis of all interactions  
enterprise-icon-1 Personalize Agent Coaching AI-generated performance insights and action plans to each agent  
icons8-group-task-500 Enhance Customer Communication Implement AI-generated response plans for consistent, effective messaging  
actionable Streamline Operational Feedback Automatically deliver CX insights to relevant operational teams  
icon-steps Optimize
Self-service Use AI-analyzed interaction data to improve automated systems  
passion Manage Online
Reputation Generate and manage social reviews
with AI assistance  
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Choose a platform built for contact centers
Download the Macorva Call Insights brochure
 
Unlock the value in your customer calls
Explore AI secrets that perfect call center QA
 
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Discover the AI advantage in customer service

See how Macorva's contact center solutions enhance every customer experience and empower your agents.
Schedule Your Demo

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Discover a modern and robust feedback platform that makes experience management effortless.

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